The Office Review: Fire in the Hole

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"Customer Loyalty" was the second straight episode that wasn't just funny in comparison to the general lackluster product The Office has produced over the past couple of seasons, but rather a genuinely good half hour of television.

Dwight attempting to have fun with Darryl, Toby's awkward behavior around Nellie, the random acts of hilarity around Dunder Mifflin and the excitement of seeing Jim and Pam fight all came together for a very nice episode.

Keeping Darryl

Since Andy left Rainn Wilson has really taken over as the lead of the show, and he's proven those of us right who said way back when that he should have been given the bigger role once Steve Carell departed. Week in and week out he brings it, and that was no different this time around.

Playing Fun's "Tonight" for Darryl in the truck, throwing basketballs at him and then chucking a milk shake at the fast food workers, Dwight was on fire yet again. Darryl's inability to enjoy it made for a great dynamic between the two throughout the episode.

Toby's actions towards Nellie, meanwhile, were just as hilarious. "Not everybody has what we have. Rubbing her hair while saying "You never stop surprising me." I didn't know whether to throw up or die from laughter. That is exactly the reaction I'm looking for from an awkward comedy.

Adding Oscar's disdain for watching Pam's video of Cece, Angela telling Erin not to cheat on Andy because from her experience he doesn't like it and Kevin asking if they can call Mr. X Pete because he is actually the one Erin's flirting with, and there were plenty of laughs to go around during the half hour.

My favorite moment of the night, though, had to be the fight between Jim and Pam. I'm not sure where most viewers on these two at this point, but I find it hard to believe that someone has watched every episode of The Office and hasn't grown to dislike these two as a couple.

Seeing the golden couple really get heated at each other was unsurprisingly fun to watch. What made it all that much better was when they ripped that fourth wall to pieces and showed us Brian the sound guy. I was in shock that he came in to comfort Pam, but I was also laughing hysterically that it happened.

It's the last season ever, so you can't hold anything back now, right? Maybe Brian becomes part of the show?  Has anyone heard rumors about something like that? The whole thing definitely got me more excited about seeing how The Office is actually going to end. This could get fun.

Check out our The Office quotes page, and then let us know if you liked "Customer Loyalty" in the comments.


Editor Rating: 4.5 / 5.0
  • 4.5 / 5.0
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User Rating:

Rating: 4.7 / 5.0 (29 Votes)

Dan Forcella is a TV Fanatic Staff Writer. Follow him on Twitter.

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BTW the synopsis for episode 15... The office pairs into couples so that they may all be able to take advantage of a Valentine's Day discount at a mini-mall. Erin decides that she is going to break up with Andy so that she can be with Pete, but he begins to doubt her. Pam and Jim share lunch with Brian, the documentary’s sound man.[63] Daniels revealed in an interview that one character will be fired in this episode. SO there's your answer about the Brian question. Also, who in the world is going to be fired??!


Great review - spot on. Very believable argument, given that Pam has been steamrolled by Jim following "his dream". Since they married, they have been way too 'perfect', bordering on smug. Really nice to add a little realism to the relationship. Marriage is work, people - get over it.


Bad timing all around.


Oh and I forgot - breaking the 4th wall after 9 seasons, and it's because... Pam cried? REALLY? I'm sure there were dozens of other times when REAL tragedy happened. How about Meredith getting hit by Michael's car? So are we supposed to believe this trumps that? OR are they trying to set up YET ANOTHER stupid romance / cheating plot between Pam and the sound guy? Either way I'm insulted.


I thought this ep was only average. The "fight" seemed stagy and forced, not believable. Highlights: Kevin's line about Erin & Pete, and Toby's creepiness. Nothing else stands out as exceptional. Oh wait, the other exceptional thing is that Andy is still gone. Is he gone for good? I'm too pessimistic to believe that could happen.


Totally ship Pam and the sound guy. ...Just kidding. :D
That was such a good ending though. I was crying, then laughing, and then a mixture of both. A hot mess but it was such a great unexpected ending. Besides, I know they'll be okay, they're just both stressed. I'm so sad this is the final season... I love the addition of Nellie's character and I actually want to see things happen between Erin and Pete.


I hated seeing them fight. I get that that's realistic but no it's Jim and Pam. I don't watch
h this show for realism. they tried this last season with the affair thing it didn't work viewers hated it and they have completely changed Jim this season. I hate it.


And that`s because of her "nature", being too nice and even agree to things she does not want to happen. I don`t want the show to end, but I also want it to end. If the writers want to make both fight in the last season, so do it, and even if does make sense (every couple fights), for me it`s just so so ward when it`s all about Pam and Jim. But yea, I definately agree with you about Bryan, a surprising factor comes to the show and can add fun things to the unfortunately dying end it`s coming.


I don`t know. Yea, the part where the camera man is shown is really surprising and nice to watch, but I just don`t like the fight between Jim and Pam. I`ve watch all The Office episodes at least more than two times, and Jim and Pam were just.. perfect. Like the only couple I have ever seen in TV Show that actually has a great connection between each other. When they both fought it felt so hard to watch it. I can`t stand and see Pam crying like this, and Jim is really different from what he used to be. If Andy was a dick to Erin, Jim is way worse now than him to Pam. He lied about the job and didn`t tell the news to Pam, he just assumed Pam would agree (and she did agree, but did not like how he kept it just for him) and in the episode where she goes to Philly, Jim`s assistant tells her everyone in the company was looking forward for her to move to the city (again he`s assuming she will agree again). I don`t want the show to end, but I also want it to end. If the writers want to make both fight in the last season, so do it, and even if does make sense (every couple fights), for me it`s just so so ward when it`s all about Pam and Jim. But yea, I definately agree with you about Bryan, a surprising factor comes to the show and can add fun things to the unfortunately dying end it`s coming.


I loved the last 2 episodes of the office- they have been highly entertaining!
Erin and Pete- I love these 2 together, Andy has been an awful boyfriend and I think Erin and Pete are perfect for each other. Andy is just to selfish for her
Jim and Pam- their fight was really realistic. I remember thinking to myself that this was a fight any normal couple would relate to
Daryl and Dwight were great- Fire in the hole was a great way to get the laughing out loud feeling
Nellie and Toby are perfect for each other!