Meredith: I've never seen her before.
Richard: What?
Meredith: I've never seen her before. I've worked in this hospital all this time and before today she was a complete stranger to me.
Richard: It happens, it's a big hospital.
Meredith: I've never met her before and I'm the person who handed her the worst day of her life. In her story that's who I am. That's who I'll always be.
Richard: That's the job.
Meredith: That's the job, I know.
Richard: Look at me. This day, this day you feel helpless. This day makes all those other days when you fight to save a life and lose. This day makes you grateful you have a chance to do anything at all. You take it in.