Michael announces to everyone in the office that he is engaged to Holly, which is not true as Darryl points out. The office prods Michael to call his mother to tell her about the engagement, which he does. His mother does not believe him, as he has apparently done this before.
Kelly Kapoor is our dusky, exotic customer service rep. And once a year, she will contact our clients and find out how happy they are with our salespeople. Sort of a Kapoor's List. "Schindler's List" parody... That's not appropriate, no.