Phyllis is a quiet but friendly Dunder Mifflin sales rep. She is played by Phyllis Smith and is friends with most people at work. Phyllis' maiden name was Lapin before she married Bob Vance of Vance Refrigeration.
She has a motherly way about her (with the exception of toward Angela), and went to high school with her boss Michael Scott, who makes inappropriate comments to her with startling frequency. But he does that to everyone.
Dwight: She introduced me to so many things. Pasteurized milk, sheets, monotheism, presents on your birthday, preventative medicine.
Phyllis: It's nice to learn new things.
Dwight: I was talking to myself.
Dwight: I just don't get it.
Phyllis: What don't you get?
Dwight: Why is she marrying Andy?
Phyllis: Angela's not really a risk taker. And Andy's not really a risk.
Dwight: That's really fattening.
Phyllis: No, it's lettuce.
Phyllis: Bob Vance bought this perfume for me in Metropolitan Orlando. It's made from real pine.
Karen: Who's Bob Vance?
Phyllis: You have a lot to learn about this town, sweetie.