Phyllis is a quiet but friendly Dunder Mifflin sales rep. She is played by Phyllis Smith and is friends with most people at work. Phyllis' maiden name was Lapin before she married Bob Vance of Vance Refrigeration.

She has a motherly way about her (with the exception of toward Angela), and went to high school with her boss Michael Scott, who makes inappropriate comments to her with startling frequency. But he does that to everyone.