Jeff: Well, Zephra's looking at the scores and the comments, so it's important that you get positive feedback, especially this store. Dina: What's that supposed to mean? Jeff: There's been some chatter that 1217 is a “problem child” store. Glenn: What?! Jeff: I mean, you did damage the store's servers, there's the raccoon infestation, there's Carol's lawsuit, not to mention the multiple attempts at unionizing -- Dina: Well, yeah, of course, it's gonna sound bad when you just rattle them off in a row like that! But if you intersperse them with good things we've done, or just, you know, random trivia.