New Amsterdam
Tuesdays 10:00 PM on NBCNew Amsterdam Season 3 Episode 1: "The New Normal" Quotes
You're incredibly upbeat for someone who's living on seeds.
Lauren [to Iggy]
I want everyone to know that I am committed to fixing the cracks around here, OK? The system abandoned us when we need it most, and I vow to fix the system that left us overburdened and unprotected. The system that left our most vulnerable patients behind, and hopefully, New Amsterdam can finally get back to --
Max
Lauren: How does no one know what happened to our patients?
Casey: Because once you pass him on, they're no longer our patients.
Lauren: Wrong! This is an emergency room, not a waiting room. I want a full report of everyone who came here today, by end of shift.
Nurse: We just paged Cardio. She's not your patient anymore.
Lauren: They're all my patients.
My 15-year-old son has access to more drugs than I do.
Bill
Max: I need you to listen.
Iggy: It never fails to amaze me how stigmatized mental health is in this country. It's unbelievable. At New Amsterdam, we have dozens of doctors with a variety of mental health care issues and because this hospital's policy is one of understanding and respect, they manage their condition without it ever affecting their work. It seems simple, but everywhere else in the world it's some flaw, it's a deficiency, it's a detriment, it's their fault somehow. No wonder people are hiding it from their employers! Which compounds their shame, increases the public distrust, and contributes to inadequate medical intervention. It's so simple! I'm tired of it, Max. I want to bring mental healthcare out into the open. No more shame. No more hiding. I'm sorry, what do you need?
Max: We need to ... hide your patient.
Lauren: When we were knee-deep in the pandemic, you were thanking me for taking over your patients.
Cardo surgeon: Well, thank God we aren't there anymore.
Casey: What's going on with you today?
Lauren: I miss it.
Casey: Miss what?
Lauren: I miss the pandemic. I mean the worst of it. You know I feel like a sociopath even saying this, but when we were hit the hardest when the ED was above capacity, I felt like I spent my whole life training for a moment that finally came. I helped people. I saved them. And even when I couldn't save them, I was doing exactly what I was meant to do. My patients' hands as they died, I sang songs to them, and now, what? I'm supposed to pass them off as if they don't matter to me? They matter.
Casey: I never told anyone this, but when my deployment ended, I missed it, you know? I missed knowing what I had to do and doing it. I missed the fight. You were at war, Lauren. It's OK to miss the fight. Oh, and uh, by the way? You haven't stopped saving people. The doctors, nurses, me. You saved us, too. You're still saving us.
Helen: How's our Ms. Luna?
Max: I wouldn't know, she's still frolicking in suburban splendor with Georgia's parents.
Helen: How often do you get to see her?
Max: Not enough. I miss her. I miss her like crazy.
Helen: I know.
Max: It's just not safe enough to bring her home.
Helen: Nothing's safe anymore though,is it? Everything that was normal, friends, restaurants, intimacy, they all seem so strange, you know? They feel wrong. I used to be scared of the virus, but now I am scared of normal.
Max: Normal. I kept thinking, once everything gets back to normal, I can finally fix this hospital. That I could fix it, but I don't want to fix this hospital anymore if we could go back to normal. I don't want to fix the system. I want to tear it down.I want to tear it all down and build something better. Something better or my daughter, something better for you, something better for all of us. I mean otherwise what the hell was this all for?
How can I help?
Floyd [answering Max's phone call]
