Joel is told he's unable to perform surgery after he breaks his hand on Saving Hope. "Bea, Again" is the ninth episode of the show's first season.
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Saving Hope Season 1 Episode 9 Quotes

Charlie: I'm not ready.
Mack: Nobody's ready. That's the point.

Mack: I've done this before and I have an impeccable bedside manner.
Charlie: Done what?
Mack: Help people cross over. Charlie, I'm here to help you die.