A burn victim's death in a chaotic ER prompts the Chief and the board to find who is responsible, as all the Mercy West and Seattle Grace residents scramble to save their jobs.
Derek: Maybe it's not one doctor. Maybe it's too many doctors who don't know each other and who don't trust each other. When I got to that room, it was chaos, because that's the system now: chaos. That has been the system that's been in place since this merger. Your system. I'm saying you should look again at who is responsible.
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In order to get a good diagnosis, doctors have to constantly change their perspective. We start by getting the patient's point of view, though they often don't have a clue what's going on. So we look at the patient from every possible angle. We rule things out. We uncover new information, trying to get to what's actually wrong. We're asked for second opinions, hoping we'll see something others might have missed. For the patient, a fresh perspective can mean the difference between living and dying. For the doctor, it can mean picking that you're picking a fight with everyone who got there before you.Meredith (narrating)
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