I had a woman come into the ER once. A mother, 51 years old, Francine Parker. She had two boys. She had a cough. A bad one, but a cough. I checked her out, gave her some antibiotics, sent her home. Six hours later, she was rolled into the ER. She had had a heart attack, and I missed it. And she died. Not one day goes by when I don’t think about her.

Aaron Glassman