Mrs. Allen is our most important client... because every client is our most important client. Even though she's a pretty unimportant client, really.

Michael: I have invited Barbara Allen, one of our oldest clients, to come in here, and meet with me, for a personal apology. The press wants a story, I will give them a story.
Jim: Oh, did the press ask for a story?
Michael: Here is your headline. "Scranton Area Paper Company, Dunder Mifflin, apologizes to valued client. Some companies still know how business is done." Okay? Battle stations everybody, let's go, go, go, go, go, go!

Here's the thing. When a company screws up, best thing to do is call a press conference. Alert the media, and then you control the story. Wait for them to find out, and the story controls you. That's what happened to O.J.

Michael: Jim, big fire in your house. Your client, Dunmore High-school, sent out their prom invitations on this paper. Went home to all the kids.
Jim: Yeah, I gotta call out on that.
Michael: No, no, no, no. Not good enough. This is a keystone account. I want you in the school. In person.
Jim: All right.
Michael: I want you to bring a partner.
Ryan: I'll go.
Michael: No, sweet cheeks. We need someone who's actually made a sale. Andy, you go.
Andy: William Dolittle at your service. A.K.A., Will Do.
Jim: Yeah, I'm definitely gonna go alone.

Michael: We have a lot of angry customers out there. This puts us at threat level midnight. Accounting, you are on customer service duty today.
Oscar: That's really not our job.
Michael: Midnight, Oscar! Don't worry, Kelly will be training you first.
Angela: Kelly's training us?

Michael: Where is Creed?
Creed: Here.
Michael: Creed. Quality assurance. Your job. I really think you screwed the pooch on one, Creed. Because of you, the entire company is in jeopardy.

We have a crisis. Apparently, a disgruntled employee at the paper mill decided that it would be funny to put an obscene watermark on our 24 pound cream butter stock. Five hundred boxes has gone out, with the image of a beloved cartoon duck, performing... unspeakable acts upon a certain cartoon mouse that a lot of people like. I've never been a fan.

An office... is as safe as the people in it. And sometimes those people can drive you to do crazy things to show the dangers of the office. That's the danger I found myself in today. I saved a life. My own. Am I a hero? I really can't say. But, yes.

Michael: You may be asking yourself, "What am I doing on a trampoline?" Well, I thought I'd bounce here for a while, relieve some stress, and then move on with my day. Not! Here's the plan. Dwight, is going to gather all of the office workers and all of the warehouse guys, we're going to have another safety seminar. Only this time, where's Michael? Oh my God! He is on the roof! Now I have got their attention. I... tell them, about the cold hard facts of depression. And then I say, "Hey! You ever seen a suicide?" And I jump. And they freak out. And they get to see... the dangers of depression with their own eyes. Nice side note: They might think "Hey, I should have been nicer to Michael." But that's... not why I'm doing this... Then, I land on the trampoline, take a couple extra bounces for fun. I climb off, walk around the corner... Ta-freakin'-da!

Michael: They use props. They use visual aids, and they just made us look like dopes.
Dwight: Idiots! God, what are we gonna do!?
Michael: I don't know, I don't know. Because you know what our killer is? Depression-
Dwight: Wolves.

Michael: Toby now has the floor... and he is going to try not to screw this up, like everything else in his life. Let me rephrase that. I believe that you can do safety training and make it sound just as good as Darryl. Here we go!
Toby: Ok, um, one thing that you're gonna want to look out for is carpal tunnel syndrome. It's recommended that you take a ten minute break from typing every hour. For your circulation, you're gonna want to get up out of your chairs and uh, and move around about ten minutes every hour.
Michael: Yes, good. Fine. Like stretching and...
Toby: Um, yeah. You're computer screen can be a big strain on your eyes, so uh, it's also recommended that you step away for about... about ten minutes every hour.
Michael: Wow, that is... that time really adds up. That's like... a half an hour, every hour?
Darryl: Take them at the same time.
Michael: Ok, you know what? You're making it sound kind of lame. So, skip ahead to the really dangerous stuff. Like sometimes computers can explode, can they not?
Toby: No, no. Um, you always want to keep a sweater or cardigan of some sort, in case it gets drafty.
Ryan: What about a long sleeve T?
Toby: Well, that'll work.
Kevin: Long johns? A shaw?
Toby: You know, anything that warms you.
Michael: Ok, you know what? I think that everybody is going to vomit due to boredom.

Darryl: The baler can flatten a car engine. It can cut off your arm and crush your entire body without skipping a beat.
Dwight: Yeah!
Andy: It's on!
Darryl: How many people a year do you think get their arms cut off in a baler?
Michael: Bail'er? I hardly know her.
Lonny: Dammit, Michael. Pay attention, man.
Darryl: Anybody wanna take a guess? Anybody?
Kevin: Five bucks says it's over 50.
Jim: You really wanna bet?
Darryl: Anybody?
Kevin: Ever since March Madness ended, I am so bored.

The Office Quotes

Pam: So I closed the door but the image of his...
Jim: Baquette.
Pam: ... dangling participle...
Jim: Eww.
Pam: ... still burned in my eyes.
Jim: I can imagine.

Mike gave me a list of his top ten Springsteen songs. Three of them were Huey Lewis and the News. One was Tracy Chapman, Fast Car. And my personal favorite, Short People.

Darryl