Chastain is flooded with concertgoers after a stampede at a music festival. Conrad and Nic race to help Josh Robinson, Devon works with a former addict. Meanwhile, Bell stirs the pot when the hospital's revered orthopedic surgeon demands a better resident, Julian works to get her boss on Bell's good side and Winthrop continues to push Conrad to believe he's a changed man.

Bell grows frustrated when Marshall Winthrop requests Conrad's input in his discussions about the hospital's expenses. As Conrad and Nic work to cut costs for their patients in need, Julian Lynn, a sharp and sophisticated medical device rep, meets the staff at Chastain and inserts herself into the ongoing work of the doctors to promote her costly products. Meanwhile, Mina's relationship with Micah struggles in the wake of his healing process, and Devon is tasked with showing the eager new interns around the hospital.

In a final and drastic attempt to save Nic from Lane's acts of sabotage, Conrad must call in a favor from the one person he promised he never would. Meanwhile, Mina's partnership with The Raptor takes on new colors when Micah is rushed back to Chastain with major heart complications and Dr. Bell's alliance with Lane is put to the ultimate test when one of her patients is readmitted to the hospital.

Conrad and Devon work to save the life of a fellow doctor who fell through a skylight while trying to figure out how and why it happened. Mina is tasked with showing Chastain's new star cardiothoracic surgeon around the hospital. Meanwhile, Nic finds renewed enthusiasm when she uncovers an oncologist who used to work with Lane, but while paying him a visit, she fears that she's being followed.

Conrad injures himself, but he works through it when he takes the case of his old medical professor. Nic tries to navigate her emotions while mourning the loss of a patient and Bell operates on a foreign dignitary with unforeseen complications. Meanwhile, Lane and Bell's relationship grows closer.