A patient is dropped off at New Amsterdam from another hospital facility because she's terminal, and they don't want her dying on their watch.
Max goes to confront them and look into the situation and finds tons of other patients. He takes them back to New Amsterdam and tries to come up with a plan to help them die in peace wth an after care program.
He puts many of his doctors on the case with patients, each of them assigned to a case.
He has a spunk woman named Adele who gets on Karen's good side and helps him come up with a better plan and system serving as his assistant for the day.
Iggy is with a young dying man who wanted to see his father only to tell him tha the hates him. The case gets to Iggy because he has a tough relationship with his dad too.
The father comes to be with his son and stay with him anyway.
Ella feels smothered by Kapoor, but they work it out.
Floyd and Lauren's terminal patient wants to stay alive long enogh to see her grandbaby after her daughter's water breaks when she comes to the hospital to visit her mom.
But when the woman dies, Lauren defies her DNR and revives her. She and Floyd battle it out over this.
Lauren tells him that she did what Max and everyone else would, and that Floyd doesn't fit in at New Amsterdam.
Floyd calls to take the hospital in California up on their offer after that.
Helen has to talk to a man about the meaning of life and what the afterlife will like. She finds a way to help him through it all.
Max tells Helen that he worked so hard for these patients because of how he failed Georgia. They never had funeral and death plans.
Max and Helen share their death plans with each other.
Max manipulaes the donor Karen was trying to shmooze who refused to donate money into doing so by naming the aftercare/death wing after him and having him sign the check in front of the media.