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Jim: Hey man, you mind if I run something by you?
Ryan: Love it. Go.
Jim: Well, I kinda feel like what we have going for us is our customer service, and no matter how we change this up, I don't know that a website's going to be able to replace that.
Ryan: I can tell you thought about this a lot, I appreciate that.
Ryan: David Wallace does too. You told him all about this at the Christmas party, right?
Jim: Did I? I don't...
Ryan: You did. Yeah.
Ryan: Watch your back Jim. I'm just kidding.