Dina and Glenn hold the daily meeting. Jeff is back as the store's district manager and notifies the employees to encourage customers to complete their customer satisfaction surveys.
Cheyenne, Dina, and Glenn talk about the customer satisfaction surveys.
Sandra, Glenn, and Jonah begin interacting with customers and encouraging them to fill out their surveys.
Mateo talks to Garrett about his impending engagement. Jeff hears about it, so Mateo says Garrett is the one getting engaged.
Cheyenne lists employees that will have to work in the back to avoid interacting with customers. Jonah is upset to be on this list.
Dina wants to start making problems for customers so that they will need employee help for higher ratings.
Cheyenne assigns the group of employees in the back to move boxes from one shelf to another.
Dina and Glenn hold another meeting in the warehouse to notify employees about causing minor problems for customers. Employees execute the plan.
While working in the back, Jonah continues to complain about having to move boxes. Sandra tries to reassure him.
Garrett asks Mateo to back out of his fake engagement, but Mateo refuses.
Jonah sneaks out onto the floor and tries to provide help for a customer. Cheyenne catches him and sends him back to the warehouse.
Jeff tells Dina and Glenn their customer satisfaction ratings are high.
The toilet in the customer bathroom begins flooding.
Jonah complains about his most recent customer interaction. He convinces the employees that are working with him to take a break outside.
Garrett volunteers Mateo to distract Jeff from noticing the flood.
Glenn tries to block the water from flooding the store, but it does not work.
Garrett announces the water issue over the store's speakers. Jonah and the employees he worked with lounge outside.
Mateo talks to Jeff. Jeff tells Mateo about his new boyfriend. Mateo admits Garrett's impending engagement is actually his, and Jeff becomes sad since he made up his boyfriend. Mateo comforts him, and Jeff notices the flood. Jeff walks out onto the floor and starts yelling.
Employees begin cleaning the store and the damaged products.
Jonah and the employees come back inside. Cheyenne tells them about the flood and asks where they were. Jonah indirectly allowed all the boxes to become damaged, so Sandra kicks him out of the "back employees" group.
Dina and Glenn blame the flood on customers.